In our organisation, digital transformation started with a goal of automating what slows people down. Over the years, we achieved that through ERP modernization, RPA, and workflow orchestration. But efficiency alone eventually delivered its full value. We could automate tasks, while decisions continued to rely on human judgment. That is where my focus on AI began: shifting from execution to judgment. Today, we are entering the age of Agentic AI; systems that donʼt just provide answers, but carry out actions based on clear business intent. It is the difference between asking a question and assigning a responsibility.
By Super Admin
|
January
06, 2026
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